Unless otherwise included in your estimate, service pricing assumes one appointment location. Signers requiring service at separate locations may require additional travel/service charges or a separate appointment. You (or the party booking on your behalf) are responsible for providing accurate information reasonably necessary to schedule and estimate your appointment, including the appointment location, number of signers, anticipated number of documents and notarial acts, known witness needs, and known facility-access requirements. Material changes may affect the applicable service fee or require a revised estimate.
A mobile service fee applies to every appointment and is calculated based on the distance and estimated time between Blue Quill's dispatch location and your appointment location, regardless of where the notary actually begins travel for a given appointment. An estimate is provided prior to booking. This fee is separate from the notarial fee above and is itemized separately on your receipt.
2.3 Booking fee (nonrefundable)
A $25.00 nonrefundable booking fee is required to confirm every appointment, except as provided in Section 12.1. This fee reserves your appointment time and is credited toward your total invoice if the signing is completed.
The booking fee is nonrefundable regardless of outcome — including cancellations, rescheduling, no-shows, or any signing that cannot be completed once our notary has arrived (for example, due to unacceptable identification or a signer choosing not to proceed).
2.4 Cancellation & rescheduling
● Cancellations or rescheduling made at least 24 hours before your appointment: no additional charge beyond the nonrefundable booking fee. Rescheduled appointments carry the original booking fee forward to the new date.
● Cancellations or rescheduling with less than 24 hours' notice, and no-shows, are also charged the full mobile service fee.
2.5 Incomplete or failed appointments
If our notary arrives and the notarization cannot be completed for reasons outside our control — including an invalid or unacceptable ID, a signer's refusal or change of mind, or document issues discovered on-site — you remain responsible for the nonrefundable booking fee and the applicable mobile service fee. Notarial fees are charged only for acts actually performed. Any rush, after-hours, weekend, holiday, or agreed printing charges are earned upon our arrival (or, for agreed printing, once documents are printed) and are likewise nonrefundable.
If our notary arrives ready to proceed but your appointment is delayed — for example, because a signer isn't ready, a required participant isn't present, or facility access is delayed — the first 15 minutes are included at no additional charge. This rate is disclosed in these Terms before you book; if a waiting period begins, we'll let you know at the time the fee starts accruing. After that, a waiting fee applies per 15-minute increment (or part of an increment). This applies to every appointment, not only appointments at hospitals or facilities. This fee is itemized separately on your receipt.
For estate planning signings, 60 minutes of appointment time is included. This rate is disclosed in these Terms before you book; if your appointment runs longer, we'll let you know at the time overtime starts accruing. An overtime fee then applies per 15-minute increment (or part of an increment). This fee is itemized separately on your receipt.
2.8 Additional fees (as applicable)
Additional fees apply where your appointment exceeds the scope of your estimated service — for example, additional signers, documents, or notarial acts beyond what was included in your estimate.
● Additional signer or document beyond the scope of the original booking
● Rush or same-day scheduling
● After-hours, weekend, or holiday appointments
● Witness provided by Blue Quill, if you cannot supply your own and if the service is offered at the time of your appointment
● Printing, scan-back, or return-delivery services, when available and agreed to in advance
● Special handling for large binders or facility-specific protocols
● Multiple signing locations (e.g., a second signer at a different address) — additional time or a separate appointment, estimate provided in advance
Rush/expedited scheduling and after-hours, weekend, or holiday timing are priced separately and may apply together to the same appointment — for example, a same-day appointment scheduled in the evening may incur both a rush charge and an after-hours charge. Applicable charges are disclosed and estimated before booking.
Fees for these items are disclosed to you before they apply. If we agree to provide printing services, the applicable fee will be disclosed before the service is performed and becomes nonrefundable once the documents have been printed.
2.9 Payment Terms, Refunds & Payment Disputes
Payment Terms. Payment is due as specified in your estimate, booking confirmation, invoice, or other written service arrangement. Accepted payment methods are those we make available or communicate to you at the time of booking or payment. An itemized receipt is provided for all fees charged.
Refunds. Refunds, where applicable, are determined in accordance with the cancellation, incomplete appointment, and additional-fee provisions above. Any refund due will generally be returned to your original method of payment. We're not responsible for processing or posting times imposed by your bank, card issuer, or payment provider after a refund has been issued.
Payment Disputes and Chargebacks. If you believe a charge is incorrect or that a refund is due, please contact us promptly so we can review the matter and resolve it directly where appropriate. Nothing in these Terms limits your rights with your card issuer, financial institution, or payment provider. If a payment is disputed or a chargeback is initiated, we may provide information reasonably necessary to respond to the dispute, including booking and transaction records, these Terms, appointment records, communications, receipts, and records concerning services provided or attempted. Initiating a payment dispute or chargeback doesn't, by itself, change the fees or other obligations that apply under these Terms.